Jeff Halliwell’s appointment to the Consumer Challenge Board (CCB) has been confirmed by the CAA, the airport and its airline community.

The board will ensure the airport’s business plans reflect the interests of consumers and in particular it will focus on scrutinising Heathrow’s plans for the next review of the charges airlines pay for using the airport.

These charges are regulated by the CAA as Heathrow is deemed to have substantial market power.

The current “price control” regime at Heathrow runs until the end of 2019 and the CAA has recently started the review process towards establishing the charges that will be in place for 2020 onwards.

The CCB will scrutinise Heathrow’s plans as part of the process. It will advise on the effectiveness of the airport’s engagement with consumers and whether their needs are sufficiently reflected in the airport’s business plans and operations.

Richard Moriarty, director of consumers and markets at the CAA, said: “We regulate airport charges at Heathrow to protect consumers and make sure they get a fair deal and good service when flying.

“It is therefore vital that the airport understands the needs of consumers and reflects those needs in its business plan for the coming years.

“The CCB will play a crucial role in making this happen – providing regular independent advice and challenge to Heathrow so the consumer’s voice is heard.”

Heathrow chief strategy officer Andrew Macmillan added: "The passenger is at the heart of everything we do at Heathrow.

“As Britain’s front door, it’s our job to make sure they have a great experience when travelling through Heathrow. 

“That’s why we’re delighted that Jeff Halliwell has been appointed to chair this new and innovative Consumer Challenge Board - the first for a UK airport.”