TV presenter Philip Schofield took to Twitter following the check-in failure, venting his anger at the airline after he and his family missed their flight for their holiday. They were subsequently forced to return home.
https://twitter.com/Schofe/status/754681489045028864
https://twitter.com/Schofe/status/754679142118002689
Schofield tweeted snaps of people waiting to check in, as his tweets became increasingly more angry and sarcastic, with comments such as: “Not one single member of staff to talk to British Airways… What are you upgrading to? Windows 2.1?!”
A BA spokesperson told Telegraph Travel: “The issue was resolved yesterday and our flights are operating normally. Our IT teams worked very hard to quickly fix a short-lived problem with our check-in system. We are sorry for the delays some customers had as they checked-in for their flights."
https://twitter.com/Schofe/status/754687245223854080
“We are in contact with Mr Schofield to resolve the situation and we are very sorry for the disruption to his travel plans”, the spokesperson added.
Last week travellers at the airport also tweeted photos of long queues in the departure hall, with passengers understood to waited hours to check-in.
BA’s new check-in system has been rolled out in phases since October last year and is designed to handle the checking of visas and passports as well as baggage handling.
